Our Privacy Statement
What is personal information?
The Privacy Act defines ‘personal information’ as “information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.”
‘Sensitive information’ is a subset of personal information and relates to information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information or templates.
Why do we collect personal information?
If you are requesting products or services from about Underwriting, or you need to make, or are involved in an insurance claim, we may need to collect information from you or from persons associated with you.
How do we collect personal information?
about Underwriting only collects personal information by lawful and fair means and where it is reasonably necessary and/or directly related to the products and services we provide. The ways in which we collect personal information can include from you or a person associated with you in person, in writing, by phone and/or via our website and our online quotation system.
What kind of personal information do we collect and hold?
The kind of personal information about Underwriting collects and holds varies depending on the services we are providing.
When we arrange insurance, we may ask for information required to quote on and insure your risks. This can include a broad range of information ranging from your name, address, contact details, age to other information about your personal affairs including your assets, personal belongings, financial situation, health and wellbeing.
Sensitive information we may collect generally include criminal records; health information; and membership of a professional or trade association.
If you are requesting products or services from us, we may collect any relevant payment or billing information, (including but not limited to bank account details, direct debit, credit card details, billing address, and premium funding and instalment information).
When you make a claim under your policy, we will collect information about your claim.
How do we hold and protect your information?
about Underwriting strives to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you on our Insurance Underwriting System and a Cloud Based Server. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.
We ensure that your information is safe by taking all reasonable steps to protect data from misuse, interference, loss and/or unauthorised access, alternation and disclosure. For example, we maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also prevent unauthorised disclosure or access to your information, via strong security safeguards including firewalls, and security systems with user identifiers and passwords to control access to all computer systems.
Only authorised staff will have access to your personal information. Their access is subject to strict controls and procedures; furthermore personal information is de-identified or destroyed securely when no longer required by us.
We follow stringent procedures to ensure we work with all personal data in line with the Act.
Use of and disclosure of personal information
about Underwriting collects, holds and uses personal information to provide and administer our products and services and/or for the administration and management of claims.
about Underwriting may disclose personal information to, contractors, business associates and suppliers and may include claims management companies, loss adjusters, solicitors, surveyors, insurance brokers, insurance underwriters, reinsurers, premium funders and external data storage providers and anyone we appoint to assist in the administering of policies or handling claims.
By providing your personal information to us, you consent to us making these disclosures.
We may also provide your information to others if we are required to do so by law or under certain unusual other circumstances which the Privacy Act permits.
From time to time, we, or our contractors may use your contact details to send you direct marketing communications including offers, updates, events and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.
We also use your information to send you requested policy information and promotional material and to enable us to manage your ongoing requirements, e.g. renewals, invoicing, surveys etc.
We may also use your information internally to help us improve our services and help resolve any problems.
When do we disclose your information overseas?
If you ask about Underwriting to seek insurance terms and we recommend an overseas insurer, we may be required to disclose the information to the insurer located outside Australia. For example, if we recommend a policy provided by Lloyd’s of London, your information may be given to the Lloyd’s broker and underwriters at Lloyd’s of London to make a decision about whether to insure you.
Australian and overseas insurers acquire reinsurance from reinsurance companies that are located throughout the world so in some cases your information may be disclosed to them for assessment of risks and in order to provide reinsurance to your insurer. We do not make this disclosure, this is made by the insurer (if necessary) for the placement for their reinsurance program.
When we send information overseas, in some cases we may not be able to take reasonable steps to ensure that overseas providers do not breach the Privacy Act and they may not be subject to the same level of protection or obligations that are offered by the Act. By proceeding to acquire our services and products you agree that you cannot seek compensation under the Act or against us (to the extent permitted by law) and may not be able to seek compensation overseas. If you do not agree to the transfer of your personal information outside Australia, please contact us.
What if you don’t provide some information to us?
about Underwriting can only fully advise you and assist in arranging your insurance or actioning a claim, if we have all relevant information. If you do not provide all the relevant information, we may not be able to provide the appropriate products or services. We will advise what the impact will be in this event.
Transactions – via online quoting system
If you have accessed about Underwriting’s online quotation system, or submitted an enquiry via our website we will collect the information to either assess your risk, or to return your enquiry as requested. Email addresses are only collected if you send us a message and will not be automatically added to our mailing list unless requested.
about Underwriting uses technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our insureds and markets and to improve our services.
In order to collect this anonymous data about Underwriting may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.
Will we disclose the information we collect to anyone?
about Underwriting does not sell, trade, or rent your personal information to others.
We may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information as required under the Privacy Act.
We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Links from our website
The about Underwriting website may contain links to other websites. Please note that we have no control of websites outside the aboutunderwriting.com.au domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow about Underwriting to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you wish to access or correct your personal information please write to our Privacy Officer on the details provided below.
We do not charge for receiving a request for access to personal information or for complying with a correction request. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal. Verification of identity is required with a request to access (or update) personal or sensitive information so that we can ensure your information is disclosed only to you.
What happens if you want to complain?
Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.
Complaints that cannot be resolved may be escalated to an independent dispute resolution body; Financial Ombudsman Services Limited (FOS). This external dispute resolution body has the ability to make decisions of which About Underwriting are obliged to comply.
Contact details are:
By asking about Underwriting to assist with your insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
If you have any questions about this policy, please contact our Privacy Officer:
Privacy Officer, About Underwriting Pty Ltd
Mail: PO Box 16106, Collins Street West VIC 8007
Phone: (03) 9998 9080
Fax: (03) 9998 9099